11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
I can echo the email. Refunded for the Ergode purchases. The reason noted was "Return to Sender - lost in transit only".
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Finally got my refund email too. Didn’t see a reason for it, but they finally did the right thing.
Still will never recommend or use them again based on this experience...unless DiscountShop or Joma is fulfilling [emoji12]
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Still will never recommend or use them again based on this experience...unless DiscountShop or Joma is fulfilling [emoji12]
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Lol more fool me! Without even a fake delivery Jet charged me again!! Pursuing this with my CC company, Jet are so bad!!!!!
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Okay, received the same email, refund has been issued. Nothing has hit my account yet so who knows.
But get this, they refunded money for every watch I ordered including the Padi Samurai that I received, idiots.
Incompetence or making up for a **** deal and all the headache?
We’ll see what actually shows up on my statement.
But get this, they refunded money for every watch I ordered including the Padi Samurai that I received, idiots.
Incompetence or making up for a **** deal and all the headache?
We’ll see what actually shows up on my statement.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
jcombs1 wrote: ↑Fri Dec 06, 2019 12:08 pm Okay, received the same email, refund has been issued. Nothing has hit my account yet so who knows.
But get this, they refunded money for every watch I ordered including the Padi Samurai that I received, idiots.
Incompetence or making up for a **** deal and all the headache?
We’ll see what actually shows up on my statement.
I vote incompetence. The email sent to me states the refund amount is equal to the two watches I didn't receive.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Same here. Recieved email about refund but may take days to show up in statement.
Glad some members got something out of this mess.
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Glad some members got something out of this mess.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
FWIW, when I log into Jet.com the order history shows refund details -- I can see them for the Tissot I ordered, anyhow. I got an email, too, but the refund was for just one non-delivered watch -- 1 refund down, 2 to go.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
I was wondering if this would happen, but I just have refund notice for my two missing watches.jcombs1 wrote:Okay, received the same email, refund has been issued. Nothing has hit my account yet so who knows.
But get this, they refunded money for every watch I ordered including the Padi Samurai that I received, idiots.
Incompetence or making up for a **** deal and all the headache?
We’ll see what actually shows up on my statement.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Full refund for my one (Ergode) order received today. Reason given was same as MoT's: "Return to Sender - lost in transit only" whatever that means. Jet can go fly...a kite (in a thunderstorm).
Last edited by Klaatu3 on Fri Dec 06, 2019 2:32 pm, edited 1 time in total.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Make sure you get refunded in all of your order numbers, especially if you made multiple orders.
I received refunds on 11 of 12 Ergode watches I didn’t receive (all separate order numbers). I wonder if they thought I wouldn’t notice that 12th was a non-refund? You’d think they’d try to rehabilitate their image just a little and double-check these escalated complaints.
So I sent a follow-up email inquiring about the last one.
I received refunds on 11 of 12 Ergode watches I didn’t receive (all separate order numbers). I wonder if they thought I wouldn’t notice that 12th was a non-refund? You’d think they’d try to rehabilitate their image just a little and double-check these escalated complaints.
So I sent a follow-up email inquiring about the last one.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
So I just came home and my wife informed me there was no package delivered on Monday. Nothing, certainly not a box or envelope with a tracking number. I’m perplexed how Ergode could manufacture a tracking number that USPS reports as having been delivered when there wasn’t an actual package. That would make it tough to protest a charge when the seller could provide a tracking number that seems to show a valid delivery.
Now, to add insult to injury the charge has posted to my account. I’m hopeful the refund will follow soon.
Now, to add insult to injury the charge has posted to my account. I’m hopeful the refund will follow soon.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Call USPS.Elkins45 wrote: ↑Fri Dec 06, 2019 5:53 pm So I just came home and my wife informed me there was no package delivered on Monday. Nothing, certainly not a box or envelope with a tracking number. I’m perplexed how Ergode could manufacture a tracking number that USPS reports as having been delivered when there wasn’t an actual package. That would make it tough to protest a charge when the seller could provide a tracking number that seems to show a valid delivery.
Now, to add insult to injury the charge has posted to my account. I’m hopeful the refund will follow soon.
#800-275-8777
You'll have to deal with the virtual helper, but keep asking for an agent.
When you talk to a real human, give them the tracking number and confirm if the shipping address you provided to Jet was the address where the package delivered.
Most likely they will tell you the addresses do not match, and though they won't tell you where the package went, you should be able to use that to secure a refund.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Sorry to hear that.Elkins45 wrote: ↑Fri Dec 06, 2019 5:53 pm So I just came home and my wife informed me there was no package delivered on Monday. Nothing, certainly not a box or envelope with a tracking number. I’m perplexed how Ergode could manufacture a tracking number that USPS reports as having been delivered when there wasn’t an actual package. That would make it tough to protest a charge when the seller could provide a tracking number that seems to show a valid delivery.
Now, to add insult to injury the charge has posted to my account. I’m hopeful the refund will follow soon.
One upshot of this experience is that I've signed up for USPS informed delivery, which Stretch44 suggested. The way it sounds to me, if I receive notification but it doesn't arrive, then it's been delivered to the wrong address. If I never receive notification, then it wasn't addressed to me to begin with.
I think Dub Rubb's experiments point to another possible test for an en route USPS package. USPS Delivery Instructions lets you tell USPS to hold a package at the post office for pick up -- all you need is the tracking number. The interesting part is that you must enter your street address to authenticate yourself, first. So if you're given a USPS tracking number but it then rejects your street address when you attempt to authenticate, then you know it isn't addressed to you. Making a video of this exercise should be good evidence against a fraudster.
But maybe I'm wrong about the above. Maybe the authentication doesn't check for a matching address. In that case, I guess you could ask them to hold it at the post office and then who knows what would happen. Edit to add that not all addresses are eligible for Delivery Instructions, as the linked pages above explain.
Last edited by BostonCharlie on Fri Dec 06, 2019 7:44 pm, edited 1 time in total.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
I can't answer any of this with 100% certainty but I think I've read enough reviews to speculate with some degree of confidence. There was an actual package. It was not shipped by Ergode. Ergode is a drop-shipper. So Ergode ordered a very cheap item (not the watch you ordered) from another third-party seller, had it sent to a wrong address, and entered the USPS tracking number in Jet's system. I know that Jet's page says it was delivered to your town. But if you click the "track package" button, you will link to the USPS tracking page. Then click on the dropdown for "tracking history". You will see the town and the zip code where the package was delivered.Elkins45 wrote: ↑Fri Dec 06, 2019 5:53 pm So I just came home and my wife informed me there was no package delivered on Monday. Nothing, certainly not a box or envelope with a tracking number. I’m perplexed how Ergode could manufacture a tracking number that USPS reports as having been delivered when there wasn’t an actual package. That would make it tough to protest a charge when the seller could provide a tracking number that seems to show a valid delivery.
Now, to add insult to injury the charge has posted to my account. I’m hopeful the refund will follow soon.
For instance, one of my order's tracking history says:
My order was not supposed to go to New Cumberland. So did someone in that town get my watch? Nope, there never was a watch because it's a scam.December 5, 2019, 3:36 pm
Delivered, Front Door/Porch
NEW CUMBERLAND, PA 17070
Your item was delivered at the front door or porch at 3:36 pm on December 5, 2019 in NEW CUMBERLAND, PA 17070.
But somebody there did get a small package or piece of junk mail with a USPS tracking number that matched the one on my Jet account. So are you now on the hook for this amount of money because Ergode has proof of this package being delivered? Nope. Luckily, Jet now knows that this was not a scam coordinated by a bunch of bargain-loving watch-geeks but rather by a company with a history of just this very type of fraud.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?
Has anyone tried to contact Ergode directly? Not that it's going to solve anything. Just curious of what a potential reply might say.
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Last edited by PetWatch on Fri Dec 06, 2019 10:05 pm, edited 1 time in total.