Christopher Ward
Posted: Thu Apr 02, 2020 10:02 am
Post your reviews here. Thanks.
===================
I know there are tons of love and hate for Christopher Ward here, especially with the discounts we find.
This is just my experience I wanted to share and perhaps, warn others what to expect. I don't have FB or reddit, or visit WUS, that much to search for related reviews since I'm on here majority of the time so it would make sense that we should have one here.
I've also tend to flip (move) these alot more quickly than many others. I don't know. Their sizing is a bit off... Ymmv
====================
My experiences:
- I have purchased a total of 5 of their watches throughout the years. Even on my very first order, there was a problem. I was charged (it went through; not a pending) and a week or two went by and I didn't hear a bleep outta them. Sent them multiple inquiries and they turned a cold shoulder. After filing a dispute, they responded immediately (roll eyes) and after giving them a piece of my mind, the watch arrived shortly after. It was a purchased for my father's bday but obviously, it didn't arrive in time.
- Next order. I received an email confirmation and the watch arrived 2-3 weeks. Yup.... 2-3 weeks.
- I'll let it slide.
- Next order. My mistake of ordering two watches together. Luckily, I wasn't charged any import duties. Both watch arrived in 2-3 days. Yup. Makes no sense but I'll take this fresh air for once.
- Next order. (current ordeal) I purchased a C65 Diver in January 2020 at their Half Off selection. Watch came 2-3 days. Time for a test run. Next day or two, been noticing something was wrong with the movement. After asking you guys, I decided to send it back to them for repair. I sent it back the following week. Barely had it in my possession for a few days.
- it took them over two weeks to confirm the watch was back with them although the package was already delivered back with them???? They said it was some bulk shipping services they used to save money or something. Initial start of getting upset but I remain calm.
- fast forward to Feb. I get no response. After numerous emails, I get contact. Normally I was in contact with an assigned person who apparently only works 3days a week there. Said that the watch was in queue and will get prioritized/expedited repair of only 4-6 weeks. Yup....
- fast forward March. I sent more emails asking for updates. Cold shoulders as usual. Then I get response from another rep. Told me what I was told in Feb and I was in queue for their standard repair time. Wtf....
- I get another email yet from another rep. Now, situation has escalated because of the covid19 and what you would imagine. But she promised that my watch had priority still and would get it done soon.
- "Soon" came and same rep said now, it would have to go through Quality Control.
- A day later, I get an email from my original rep, telling me my watch was still in queue and they haven't even touched it. Now, tells me that delays are expected and I'm given the "another" 4-6 weeks. Wtf?
- Today, I get some fancy official long response from another rep stating their current situation with covid19 and how they were only at 15% of their working capacity. My watch hasn't been repaired and now, she offered to return the broken watch back to me and maybe have it repaired at another time.
- LOL
-Currently asking for a refund. I will update once I get them to respond. Remember, I barely had it for a few days in January. This is how a returning customer gets treated.
- I still see they have the capability of fulfilling orders at the moment.
===================
Side note. I understand their value proposition in their watches. I've purchased 5. Just be prepared.
YMMV.
===================
I know there are tons of love and hate for Christopher Ward here, especially with the discounts we find.
This is just my experience I wanted to share and perhaps, warn others what to expect. I don't have FB or reddit, or visit WUS, that much to search for related reviews since I'm on here majority of the time so it would make sense that we should have one here.
I've also tend to flip (move) these alot more quickly than many others. I don't know. Their sizing is a bit off... Ymmv
====================
My experiences:
- I have purchased a total of 5 of their watches throughout the years. Even on my very first order, there was a problem. I was charged (it went through; not a pending) and a week or two went by and I didn't hear a bleep outta them. Sent them multiple inquiries and they turned a cold shoulder. After filing a dispute, they responded immediately (roll eyes) and after giving them a piece of my mind, the watch arrived shortly after. It was a purchased for my father's bday but obviously, it didn't arrive in time.
- Next order. I received an email confirmation and the watch arrived 2-3 weeks. Yup.... 2-3 weeks.
- I'll let it slide.
- Next order. My mistake of ordering two watches together. Luckily, I wasn't charged any import duties. Both watch arrived in 2-3 days. Yup. Makes no sense but I'll take this fresh air for once.
- Next order. (current ordeal) I purchased a C65 Diver in January 2020 at their Half Off selection. Watch came 2-3 days. Time for a test run. Next day or two, been noticing something was wrong with the movement. After asking you guys, I decided to send it back to them for repair. I sent it back the following week. Barely had it in my possession for a few days.
- it took them over two weeks to confirm the watch was back with them although the package was already delivered back with them???? They said it was some bulk shipping services they used to save money or something. Initial start of getting upset but I remain calm.
- fast forward to Feb. I get no response. After numerous emails, I get contact. Normally I was in contact with an assigned person who apparently only works 3days a week there. Said that the watch was in queue and will get prioritized/expedited repair of only 4-6 weeks. Yup....
- fast forward March. I sent more emails asking for updates. Cold shoulders as usual. Then I get response from another rep. Told me what I was told in Feb and I was in queue for their standard repair time. Wtf....
- I get another email yet from another rep. Now, situation has escalated because of the covid19 and what you would imagine. But she promised that my watch had priority still and would get it done soon.
- "Soon" came and same rep said now, it would have to go through Quality Control.
- A day later, I get an email from my original rep, telling me my watch was still in queue and they haven't even touched it. Now, tells me that delays are expected and I'm given the "another" 4-6 weeks. Wtf?
- Today, I get some fancy official long response from another rep stating their current situation with covid19 and how they were only at 15% of their working capacity. My watch hasn't been repaired and now, she offered to return the broken watch back to me and maybe have it repaired at another time.
- LOL
-Currently asking for a refund. I will update once I get them to respond. Remember, I barely had it for a few days in January. This is how a returning customer gets treated.
- I still see they have the capability of fulfilling orders at the moment.
===================
Side note. I understand their value proposition in their watches. I've purchased 5. Just be prepared.
YMMV.