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Thoughts on Topper?

Talk about your experience, good and bad, here.
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TheJohnP
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Thoughts on Topper?

Post by TheJohnP »

Less than impressed with a recent dealing with Topper.

Been calling ADs about a watch I'm looking to buy.
They show sold out but to call to inquire about the model.

Called on Monday, spoke to Rob. He seemed nice enough on the phone. Told me he'd check with his vendor and get back to me in a day or two.

Cut to Thursday and still no call back. I know they're a busy store so I call them instead. This was around 2pm EST. Was told Rob was on the phone but he would call me "right back."

It's 8:30pm EST now.
Not a great way to try to win a person's business.

I've read good things about them, but so far not seeing it.

Please share your experiences good or bad.
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Far and wide I will find 'em and I ride 'em
Bricks and mortar get my licks just for kicks
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pgcity
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Re: Thoughts on Topper?

Post by pgcity »

I bought a Zodiac bracelet from them after comparing prices among a few ADs and they were the cheapest by about USD 50. My first email was to info@topperjewelers.com. That email was only replied a week later by a Sandy Holt who is the store manager(based on email signature).

Still after that initial slow response, the emails back and forth were replied on average every 2 days. The last one was Sandy saying she/he will email me with tracking number when the bracelet is shipped but that didn't happen. 3 weeks later bracelet arrived. So overall I think it was an ok experience and probably will get in touch with her/him again in future. Maybe you can try too. Details as follows and do note the working hours:

Sandy Holt | Store Manager GIA AJPTM
Topper Fine Jewelers
1315 Burlingame Avenue
Burlingame, CA 94010
Main (650) 347-2221 Call or Text
Toll Free (888) 730-2221
www.topperjewelers.com
My Hours: Monday, Tuesday & Thursday - Saturday 10am - 5:30pm (off Sunday & Wednesday)
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TheJohnP
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Re: Thoughts on Topper?

Post by TheJohnP »

FYI, stiiiiiiillllllll waiting on a call back from Rob.
Guess Topper doesn't want my business.


Gave the store one last call and was able to get Rob on the phone.
He did apologize about not calling me back and that he never got the message from my call on Thu.
He also let me complain to him about it all and took it.

We worked it out and he did end up earning my business.

Hopefully next time will be smoother.
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Far and wide I will find 'em and I ride 'em
Bricks and mortar get my licks just for kicks
AD or authorized I don't analyze
Retail, wholesale never fail
Online or offline, I find I don't redefine
Too big to fail or yard sale they all hale
Run or hide just for fun deals I find
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whoagorgeous
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Re: Thoughts on Topper?

Post by whoagorgeous »

TheJohnP wrote: Sat Aug 01, 2020 2:08 pm FYI, stiiiiiiillllllll waiting on a call back from Rob.
Guess Topper doesn't want my business.


Gave the store one last call and was able to get Rob on the phone.
He did apologize about not calling me back and that he never got the message from my call on Thu.
He also let me complain to him about it all and took it.

We worked it out and he did end up earning my business.

Hopefully next time will be smoother.
so, whatcha buy?
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TheJohnP
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Re: Thoughts on Topper?

Post by TheJohnP »

whoagorgeous wrote: Sat Aug 01, 2020 4:55 pm
TheJohnP wrote: Sat Aug 01, 2020 2:08 pm FYI, stiiiiiiillllllll waiting on a call back from Rob.
Guess Topper doesn't want my business.


Gave the store one last call and was able to get Rob on the phone.
He did apologize about not calling me back and that he never got the message from my call on Thu.
He also let me complain to him about it all and took it.

We worked it out and he did end up earning my business.

Hopefully next time will be smoother.
so, whatcha buy?
Image
Click Icon To Contact Me



Far and wide I will find 'em and I ride 'em
Bricks and mortar get my licks just for kicks
AD or authorized I don't analyze
Retail, wholesale never fail
Online or offline, I find I don't redefine
Too big to fail or yard sale they all hale
Run or hide just for fun deals I find
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