MoT's WDF

So I noticed a while ago that there seems to be some dust or a hair under the crystal of my Horizons GMT. You can see it in my WRUW pic from today. Look between the Z logo and the 12 index:


You can see it at other angles, too:





I am almost certain it is not a scratch on the crystal. I cannot feel anything when i run a fingernail over it, and it looks as if the end of it (on the Z side) is hanging off the inside of the crystal.

Although I really don't think it is a scratch, I suppose it could be. Is there a way to buff/polish the sapphire to be sure? Is it even possible that something is stuck to the inside of the crystal? I have not been swimming in this watch and when it is not on my wrist it is in my box or my winder with the crown screwed down properly.

If something is stuck inside, is it worth trying to take it to a watchmaker? Or would you email Elshan directly?

Not sure how to proceed and would like to hear what you guys think. Thanks!

That almost certainly is a hair inside the crystal. Is this a new purchase? If it is, just contact Zelos and they should take care of it.

Yeah that’s a defect. Sorry. Send it back. It’s a beautiful watch and you’ll be happy you got it corrected.

From what little I remember, Zelos' customer service is top notch. I would definitely take it up with them. If it was an Invicta or even Seiko, I would say grab some Rodico and have at it, but if it is under warranty from a company as reputable as Zelos, definitely contact them.

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Thanks guys for confirming. I emailed Zelos last night, and I expect that Elshan will handle it. I'll keep this thread up to date with his response and resolution.

Well that didn't take long. Elshan got back to me this morning. He immediately offered to send me a replacement, and once I am happy with the new one, he'll send me a return label for my current. Doesn't get much better than that.

Boourns wrote: ↑Fri Jun 14, 2019 9:40 am Well that didn't take long. Elshan got back to me this morning. He immediately offered to send me a replacement, and once I am happy with the new one, he'll send me a return label for my current. Doesn't get much better than that.

That is outstanding customer service!

Elshan is the best! The Horizons GMT unfortunately just never really clicked with me despite how awesome it is. Elshan has been consistently communicative and helpful every time I've contacted him. I absolutely will be buying more Zelos watches in the future because of him.

I'm glad you got a quick answer and good service on this issue.