Nightmare Boldr Watch Customer Service
Posted: Sun Nov 24, 2019 2:41 pm
Here is the whole crazy story, I will take a photo in a bit as proof to the used FrankenBoldr watch they sent out. I did get pissy at the end with my email. I sent a great email with a video to them about this situation with Wile E. Coyote playing me the customer and boulders play the part of Boldr watches.
1. Ordered Boldr Journey Corsair 10/11
2. Emailed on 10/15 as no shipping info was sent recieved a response: Hi Tom, Happy to hear from you today. There were some delays in the shipment, do apologize for the inconvenience
3. Received package 10/29 received black Spitfire not blue Corsair. Sent photo of the watch and packaging as requested by Boldr. They replied they had one Corsair left aftr they saw the photos they replied:
Hi Tom, I have one last piece of the corsair left, can you return only the watch,(please keep the packaging and all the accessories) ,to me at the following address and provide me with the tracking details. Hi Tom, Thank you for your kind understanding, I will ship out the replacement to you once I've received the tracking.
4. 10/31 Sent email with tracking info the watch that has been shiped back: have attached the tracking number and the usps has the package. I had a $4.69 shipping charge that I would like refunded. They reply: Hi Tom, I will process the refund in a little bit, can you send me your paypal email so I can get it done.
5. 11/4 Boldr receives returned Spitfire watch
6. 11/5 They rely after I email them that the shipping refund has not been processed: Hi Tom, I've just sent you the reimbursement for the shipping, I will update you on the exchange. Cheers, HY
7. 11/7 Sent them an email: Refund did not show up watch was not sent when tracking sent, returned watch arrived a few days ago no replacement was even sent tnen. Enough said
8. 11/8 They reply twice : Hi Tom, The refund should have passed, our paypal was facing some issues for a couple of weeks and that might be the primary reason why it has not gone through, do seek your understanding on that. Cheers, HY
Hi Tom, The refund will take sometime to appear via pay pal, the watch was sent to our US warehouse and we were not provided an update. I have processed the refund and please track your replacement using this link,
9. 11/8 I reply: I folowed all requests sent you tracking, the customer is doing everything I had to even had to ask for my original oreder to be shipped after a long delay. I have to email again to get the replacement, and now another month wait to get the watch to come from overseas. You should be real proud of your customer service, when the customer has to do all the work to make sure you do your jobs poor poor poor
10. 11/8 The tracking shows the watch has not been shipped I email them to ask them just refund my purchase.
11. 11/12 The replacement watch is shipped out according to the tracking into, Boldr did not repond to my email,refund request.
12. 11/12 I receive email from Boldr:
Hi Tom, Apologize for the delayed replies, as I've mentioned before this , I did not receive your tracking information at all , I've sent you the replacement watch and the tracking has stated that the watch is currently on it's way to you. The refunds for the shipping was processed slightly later because of an issue with paypal of which we are deeply sorry for. Also for the replacement I've stated that I will only be able to refund you once I've received the tracking, which in this case, I did not receive anything and thus the replacement was not dispatched . Cheers, HY
13. 11/12 I reply to his email:
Check your email? You repyled to this email regarding the refund in this email, which contained the tracking number "you" requested. What I understand is that you lie and make excuses, pure and simple. Sent from Yahoo Mail on Android On Thu, Oct 31, 2019 at 6:18 PM, Tom C < tjcdas@yahoo.com > wrote: I have attached the tracking number and the usps has the package. I had a $4.69 shipping charge that I would like refunded. https://tools.usps.com/go/TrackConfi...69304234051%2C Thanks Tom
14. 11/21 I receive the used parts FrankenBoldr or Boldrstein watch, scratched case, dust under the crystal, used generic blue watch strap, a used scratched up Journey 1 ape case back and then sent them an email:
Dear Boldr, At least your customer service is consistant, you sent me a "USED" watch as a replacement for my "new" watch I purchased where you sent out the wrong color watch. I now have a used watch I can not even sell to try and get my money back as I could not sell it as new since it has been worn and is covered with scratches. Please refund my $99 purchase. I asked you to not even ship this watch and refund my purchase but you shipped it did anyway. Why would you ship me a used watch? What possible excuse will you use this time? Good grief Charlie Brown!!!!!! Thanks Tom
1. Ordered Boldr Journey Corsair 10/11
2. Emailed on 10/15 as no shipping info was sent recieved a response: Hi Tom, Happy to hear from you today. There were some delays in the shipment, do apologize for the inconvenience
3. Received package 10/29 received black Spitfire not blue Corsair. Sent photo of the watch and packaging as requested by Boldr. They replied they had one Corsair left aftr they saw the photos they replied:
Hi Tom, I have one last piece of the corsair left, can you return only the watch,(please keep the packaging and all the accessories) ,to me at the following address and provide me with the tracking details. Hi Tom, Thank you for your kind understanding, I will ship out the replacement to you once I've received the tracking.
4. 10/31 Sent email with tracking info the watch that has been shiped back: have attached the tracking number and the usps has the package. I had a $4.69 shipping charge that I would like refunded. They reply: Hi Tom, I will process the refund in a little bit, can you send me your paypal email so I can get it done.
5. 11/4 Boldr receives returned Spitfire watch
6. 11/5 They rely after I email them that the shipping refund has not been processed: Hi Tom, I've just sent you the reimbursement for the shipping, I will update you on the exchange. Cheers, HY
7. 11/7 Sent them an email: Refund did not show up watch was not sent when tracking sent, returned watch arrived a few days ago no replacement was even sent tnen. Enough said
8. 11/8 They reply twice : Hi Tom, The refund should have passed, our paypal was facing some issues for a couple of weeks and that might be the primary reason why it has not gone through, do seek your understanding on that. Cheers, HY
Hi Tom, The refund will take sometime to appear via pay pal, the watch was sent to our US warehouse and we were not provided an update. I have processed the refund and please track your replacement using this link,
9. 11/8 I reply: I folowed all requests sent you tracking, the customer is doing everything I had to even had to ask for my original oreder to be shipped after a long delay. I have to email again to get the replacement, and now another month wait to get the watch to come from overseas. You should be real proud of your customer service, when the customer has to do all the work to make sure you do your jobs poor poor poor
10. 11/8 The tracking shows the watch has not been shipped I email them to ask them just refund my purchase.
11. 11/12 The replacement watch is shipped out according to the tracking into, Boldr did not repond to my email,refund request.
12. 11/12 I receive email from Boldr:
Hi Tom, Apologize for the delayed replies, as I've mentioned before this , I did not receive your tracking information at all , I've sent you the replacement watch and the tracking has stated that the watch is currently on it's way to you. The refunds for the shipping was processed slightly later because of an issue with paypal of which we are deeply sorry for. Also for the replacement I've stated that I will only be able to refund you once I've received the tracking, which in this case, I did not receive anything and thus the replacement was not dispatched . Cheers, HY
13. 11/12 I reply to his email:
Check your email? You repyled to this email regarding the refund in this email, which contained the tracking number "you" requested. What I understand is that you lie and make excuses, pure and simple. Sent from Yahoo Mail on Android On Thu, Oct 31, 2019 at 6:18 PM, Tom C < tjcdas@yahoo.com > wrote: I have attached the tracking number and the usps has the package. I had a $4.69 shipping charge that I would like refunded. https://tools.usps.com/go/TrackConfi...69304234051%2C Thanks Tom
14. 11/21 I receive the used parts FrankenBoldr or Boldrstein watch, scratched case, dust under the crystal, used generic blue watch strap, a used scratched up Journey 1 ape case back and then sent them an email:
Dear Boldr, At least your customer service is consistant, you sent me a "USED" watch as a replacement for my "new" watch I purchased where you sent out the wrong color watch. I now have a used watch I can not even sell to try and get my money back as I could not sell it as new since it has been worn and is covered with scratches. Please refund my $99 purchase. I asked you to not even ship this watch and refund my purchase but you shipped it did anyway. Why would you ship me a used watch? What possible excuse will you use this time? Good grief Charlie Brown!!!!!! Thanks Tom